Delivery Management

Service Request Managers are focused on doing the right things, and maximising effectiveness, not efficiency. They consolidate all the various demands and factors that go into sequencing the work in a pull based system and communicating back to stakeholders. They see the bigger picture, but always look for the next right thing to do through brutal prioritisation.

Service Delivery Managers are responsible for how the work flows efficiently through the system and that the service is satisfactory delivered to customers. They focus on doing things right and process efficiency. They bring data into the conversation, it's about the work flowing through the system and not about the individuals.

Scatter plots allow for detailed analysis to be conducted, however sometimes when viewed from a zoomed out perspective, they can tell a story from the pattern that emerges. Here are some examples of how scatter plots are able to tell a story.

Flomatika Smart Board enables you to filter by the different concerns that you may have around your delivery system. Such as Blocked, Stale, Above SLE, Expedited, Unassigned and Delayed Items.

By having visibility of your WIP Age % in comparison with your Service Level Expectation, teams can make some better informed day-to-day decisions.