Value Delivery Metrics

We’ve introduced a new feature called ‘drill down’ to guide users on what they should look at next to conduct deeper levels of analysis. Here is a showcase of what the feature looks like and how to use it.

There are some things to watch out for when measuring value. The first and most important is to beware of single metrics. Measuring one thing almost never gives an accurate measurement of the real value of something. You need a suite of measures to tell the whole story. If you measured someone on just typing speed you would encourage fast but very inaccurate typing (much like mine). You need to measure both speed and accuracy to get a true picture. Likewise just measuring new customer acquisition isn’t a full picture – are you attracting them by giving away a lot of introductory offers – what’s your cost of acquisition? Are they profitable customers or are they low value and high maintenance?

These items are part of the series of metrics that we consider as part of Delivery Governance. Indicators around the health of your delivery system. Commitment Rate and Time to Commit help to understand the flow of your demands. % Stale Work, Flow Debt and Discarded Items help to identify sources of delay and waste in your Value Stream or Delivery System.