Metrics

Read on these real-world use cases on how Flomatika has helped customers gain significant delivery performance improvements. Included are dashboards, charts and metrics that depict the performance gains of the team over time.

Service Delivery Review is assessing the performance of the service being provided against a set of measures. Things like Lead Time, Quality, Customer Satisfaction, Fitness Level and so on. It’s a focus on how the work is flowing through the value stream. The key is that data is brought in to have an informed view on these measures.

We see too often the allure of building your own analytics platform, and it typically ends in some level of disappointment. Let’s talk about and break down both the perceived benefits of building your own platform, and then the advantages of subscribing to a platform similar to Flomatika.

We’ve introduced a new feature called ‘drill down’ to guide users on what they should look at next to conduct deeper levels of analysis. Here is a showcase of what the feature looks like and how to use it.

Scatter plots allow for detailed analysis to be conducted, however sometimes when viewed from a zoomed out perspective, they can tell a story from the pattern that emerges. Here are some examples of how scatter plots are able to tell a story.

This is Flomatika's take on Lean's ‘7 forms of waste’. However we have applied it to knowledge work, as opposed to manufacturing. We go through in detail the different forms and why they are important.

It’s important to see and understand how the work flows through your system. Whether that is your upstream funnel, (downstream) delivery system, your end-to-end value stream, or perhaps it’s a particular value stream segment. It’s important to visualise and understand your key flow metrics to identify the areas that are not in the desired state that need to be addressed. Flomatika helps you visualise and understand how the work flows through your system, and highlights the areas of concern you should focus on.

Flomatika Smart Board enables you to filter by the different concerns that you may have around your delivery system. Such as Blocked, Stale, Above SLE, Expedited, Unassigned and Delayed Items.

By having visibility of your WIP Age % in comparison with your Service Level Expectation, teams can make some better informed day-to-day decisions.

Here is a list of the different types of ‘views’ for you to consider. What is it that is impacting your teams, and if you could categorise and visualise, you’ll be armed with the knowledge to take action.

How is our investment across these teams being utilised across the different demands? Are they working on the right things? Or is there some factor that is pulling them into other demands?

When talking about Lead Time predictability, we’re essentially looking to see if there's a high or low variance in how long it’ll take for a delivery system to deliver on a piece of work. Let's deep dive in more detail and see what we can discover.

If you’ve spent some time thinking about performance metrics and analytics, a lot of what we have included in Flomatika might already be familiar to you: Lead Time, Throughput, WIP. These are quite commonly used in the industry with lots of tools and plugins out there showing these, and some do quite a good job.One of our aspirations here at Flomatika is to build a best-of-breed Analytics Dashboard. In the pursuit of this, we asked ourselves what are some analytics we could introduce that would really make a difference in how we approach delivery performance? The data already resides in your work management system. It was a matter of slicing it and presenting it in a way that you could gain some additional insights.