Value Stream Metrics
Delayed Items: What it Means and How We Handle it
Should Delayed Items be considered in WIP or Inventory?Now that we’ve covered some of the concepts, the question is: “Should we be displaying Delayed Items as WIP?”These items have a commitment date, so by definition should be shown along with all the other WIP items. These items are ageing, a customer expectation has been set, and they are now waiting for the work item to be delivered. Teams should be conscious of these Delayed Items and they should have a plan in place on how they are going to manage these.